Help & Support
Need help with a booking, posting an ad, a payment, or your account? The MSTOO team is available 9:00–18:00 IST, Monday to Saturday (excluding public holidays).
Common questions
How do I change my location?
Use the location control in the header. Search for an area or allow device location. Ads, categories and providers are shown only for your service zone.
How do I post an ad?
Open Post Ad, choose a category, add photos, price, availability and pickup or service details, then publish. Listing is free. Optional featured placement can be purchased where offered.
How do bookings and payments work?
Open a listing, pick dates or a slot, confirm the address and pay with Razorpay, wallet or another method shown at checkout. Track status under Bookings.
Can I cancel a booking?
Yes, while the booking status still allows it. Open Bookings, select the order and tap Cancel. Refunds follow the Cancellation and Refund policies.
A payment succeeded but my booking did not update.
Wait a few minutes, then refresh Bookings. If it is still missing, email support@mstoo.co.in with the Razorpay payment ID and listing name.
How do wallet and points work?
Wallet stores unused or refunded balance you can apply at checkout. Loyalty points, where enabled in your zone, can offset part of a payment. Neither is transferable between accounts.
Policies
Read our Terms, Privacy Policy, Refund Policy and Cancellation Policy.